Loyalty Points - Coming Soon

We're excited to announce that our comprehensive Loyalty Points system is launching soon! This powerful new feature will help salons build stronger relationships with their clients while rewarding them for their continued patronage.

Why Loyalty Points Matter

In today's competitive salon industry, client retention is everything. Studies show that increasing customer retention by just 5% can boost profits by 25-95%. Our Loyalty Points system makes it easier than ever to turn first-time visitors into lifelong clients.

Key Features

🎯 Flexible Configuration

Salon owners have complete control over their loyalty program:
- Set your own points-to-currency ratio
- Customise how many points clients earn per pound spent
- Enable or pause the program at any time without losing client data
- Configure which services and products earn points

💎 Automatic Points Earning

No manual tracking required! Points are automatically:
- Awarded when clients complete paid appointments
- Calculated based on the total amount spent (excluding gift cards, discounts, and loyalty redemptions)
- Reflected instantly in the client's account
- Tracked across their entire purchase history

🎁 Easy Redemption

Clients can redeem their points seamlessly during checkout:
- Staff can apply points directly at the point of sale
- Points convert to currency value based on your settings
- Redemption amount is clearly displayed before finalising
- Transaction history shows exactly where points were used

📊 Comprehensive Reporting

Track the success of your loyalty program with detailed reports:
- View points earned, redeemed, and available for each client
- Sort clients alphabetically for easy reference
- Monitor total points across your entire client base
- Export data for further analysis

📱 Client-Facing Dashboard

Empower your clients with full transparency:
- Real-time balance updates
- Complete transaction history
- Points value calculator (see exactly what their points are worth)
- Separate views for earned, redeemed, and expired points
- Direct booking links from their loyalty dashboard

🔒 Smart Point Management

We've thought of everything:
- Points can be redeemed even if the program is temporarily paused (honouring commitments to clients)
- Clear messaging when programs are paused
- Points expiry tracking
- Automatic balance calculations

💬 Clear Communication

Keep clients informed every step of the way:
- Instant visibility of available points during booking
- Redemption confirmation on receipts
- Transaction descriptions for every point movement
- Warning messages when programs are paused

Real-World Benefits

For Salon Owners:
- Increase client retention and repeat visits
- Boost average transaction value
- Differentiate from competitors
- Build a loyal client base
- Track program ROI with detailed analytics

For Clients:
- Earn rewards just for being loyal
- Transparent point tracking
- Easy redemption process
- Value that grows with every visit
- No complicated rules or hidden conditions

Coming Soon

We're putting the finishing touches on this feature and it will be available in your salon management system very soon. Stay tuned for the official launch announcement!

Want to be among the first to activate Loyalty Points for your salon? Make sure your salon details and settings are up to date so you're ready to go on launch day.

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Loyalty Points is part of our ongoing commitment to providing salon owners with the tools they need to grow their business and delight their clients. Have questions or suggestions? We'd love to hear from you!